Module 1. Understanding the Job (1 day) – Outcomes

– Understand and apply the planning, leading & control functions
– Understand different leadership styles
– Understand the position of supervisor in the organisation

Module 2. Setting Performance Standards (1 day) – Outcomes

– Identify the activities that are important to the successful performance of the job
– Set a standard so that the level of satisfactory work is easily understood
– Set a control so that the difference between the level of actual work and expected work can be clearly seen

Module 3. Improve Employee Motivation (1 day) – Outcomes

– Identify the essential information Supervisors must know about their employees to supervise them better
– Identify the job factors which play an important part in employee performance
– Prepare a list of possible ideas to increase job satisfaction of employees

Module 4. Dealing with people problems (1 day) – Outcomes

– Identify situations where work is poor and there is a work problem
– Identify the circumstances that can give rise to work problems among employees
– Identify any obstacles that make good work difficult

Module 5. Planning for Action (1 day) – Outcomes

– List the activities for a project in the job that needs to be planned
– Arrange the activities in sequence to show the dependency and duration of each activity
– Identify any potential problems in the plan for which controls are needed

Module 6. Planning Improved work (1 day) – Outcomes

– Identify the important activities where an employee is having trouble meeting that standard required
– List the knowledge and skills needed by an employee in order to produce good work
– Identify ways to make the work of employees easier to understand or simpler to do

Module 7. Managing the workday (1 day) – Outcomes

– Prepare and keep a time log in order to record where time is spent
– Analyse how employees use their time and how they could use it more productively
– Suggest possible ways to eliminate time wasters that prevent employees from doing their job properly

Module 8. Improving work methods (1 day) – Outcomes

– Identify possible areas of improvement and analyse how the work is being done
– Identify potential safety hazards in the work setting and the opportunity to reduce costs
– Prepare a list of ideas for improving present work methods

Module 9. Dealing with technical problems (1 day) – Outcomes

– Analyse a technical problem in a logical and systematic way
– Develop and test the possible causes of a technical problem in order to establish the most likely cause
– Identify the true cause of a technical problem and the action that would correct the problem

Module 10. Suggesting a course of action (1 day) – Outcomes

– Define the purpose of the decision and what result it is expected to achieve
– Write down the essential information to make a decision, together with the relevant selection criteria
– Identify and analyse the risks contained in the selected course of action

Module 11. Giving clear instructions (1 day) – Outcomes

– Plan the instructions by knowing what information is needed to make an instruction complete
– Break down a difficult instruction into simpler steps that employees can follow easily
– Test how well employees understand the instruction and the action required of them

Module 12. Writing memos and letters  (1 day) – Outcomes

– Plan for writing by knowing how to prepare a basic outline of the message
– Structure memos and letters so that the purpose and action required is clearly stated
– Edit writing to keep memos and letters simple and to the point

Module 13. Conducting meetings (1 day) – Outcomes

– Identify the essential information Supervisors must know about their employees to supervise them better
– Identify the job factors which play an important part in employee performance
– Prepare a list of possible ideas to increase job satisfaction of employees

Module 14. Improving negotiation skills (1 day) – Outcomes

– Personal profile to assess assertiveness and selected output to ensure delegates understanding of assertiveness, passivity and aggression
– Ensure that delegates understand and see the link between assertive behaviour and the interactions/transactions they have with people
– Prepare a written brief to guide them during the discussion in a negotiation

Module 15. Delegating work to employees (1 day) – Outcomes

– Analyse their job to show the time usage and frequency of activities
– Identify the activities that are suitable for delegating to employees
– Prepare a delegation plan for an activity that should be delegated

Module 16. Inducting the new employee (1 day) – Outcomes

– Plas the induction of new employees by writing down the information they need to know
– Get new employees started correctly on the first day of work
– Complete the induction of new employees by checking that they understand the job

Module 17. Training on the Job (1 day) – Outcomes

– Identify where employees need on–the–job training to improve their work
– Prepare specific training objectives for the activities where the on-the-job training is needed
– Break down the activity’s employees must learn into easy-to-follow steps

Module 18. Assisting in Selection (1 day) – Outcomes

– Identify the reasons why employees leave in order to reduce the need for new staff
– Write down the activities, knowledge, skills and conditions that accurately describe a job to be filled
– Identify the information which is needed for the profile of the correct employee

Module 19. Disciplining Employees (1 day) – Outcomes

– Identify and explain the important work rules employees need to know and understand
– Analyse the nature and seriousness of the offence committed by an employee
– Apply the correct penalty for an offence in accordance with the Company disciplinary code

Module 20. Handling complaints & grievances (1 day) – Outcomes

– Identify the reasons why employees complain, in order to reduce the number of complaints and grievances
– Outline the various steps in the Company grievance procedure
– Prepare a standard complaint form and action form

Module 21. Maximising customer satisfaction (1 day) – Outcomes

– List the expectations a customer has when buying a product or paying for a service
– Show against the features of a product the benefits to the customer
– List your core customers and highlight their important needs that must be satisfied

Module 22. Improving team performance (1 day) – Outcomes

– Complete an analysis of the member of your team showing their level of ability and years of experience
– Identify who benefits from the work the team does and how its success is measured
– Prepare the outline of a training plan to multi-skill each team member in the team’s activities

Module 23. Coaching Employees at work (1 day) – Outcomes

– Identify the opportunities when coaching can be used in the workplace
– Distinguish between the different types of questions that can be used to get information
– List the qualities that are necessary in order to be effective in a coaching role

Module 24. Leading by example (1 day) – Outcomes

– Distinguish between the skills of management and those required in leadership
– Identify the main differences between traditional supervision and team leadership
– List the needs of followers that must be addressed if a leader is to succeed

Module 25. Understanding Production (1 day) – Outcomes

– To provide a clear understanding of production concepts like efficiency, cycle times and standard times
– To explain what point-to-point manufacturing is and its purpose
– Ito demonstrate the importance of establishing balanced product lines

Module 26. Performance Management (1 day) – Outcomes

– Understand what performance management is and how it relates to the Company performance
– Understand and implement performance contracts in the work place
– Understand which criteria to evaluate individual performance against
– Explain the guidelines to a successful review process
– Understand how to compile an effective action plan through proper goal setting