1. Introduction
2. The purpose of the interview in selection
3. Different approaches to selection interviews
3.1. Biographical
3.2. Behaviourally based criterion
3.3. Situational
4. What are the problems?
4.1. Before the interview
4.2. During the interview
4.3. After the interview
5. Overcoming the problems
5.1. Before the interview
5.2. During the interview
5.3. After the interview
6. Making the best use of your interviews
7. Conclusion
8. Reference checking
8.1. Different formats
8.2. Conducting reference checks
9. Annexures
A. Interview Questions
B. Job Specification
C. Interview Format
D. Candidate Reference Check Format